FAQ
Six chapters. The questions hospitals and specialists actually ask.
Grouped by reader. Specialists tend to read CH 01 and CH 03. Hospital procurement reads CH 04 and CH 06. IT reads CH 04. Practice administrators read CH 02 and CH 05.
CH 01 · PRODUCT
What aurii does and where it fits.
Q01 Does aurii replace my scribe tool?
No. Scribe tools generate a tight three-minute consult note. aurii owns the rest of the day: rounds, discharge, letters, reports, messages, MBS billing, ePrescribing, results review, audit. Run both. The same chart is captured once.
Q02 Is aurii a desktop product?
Mobile-first. aurii is a SvelteKit progressive web app wrapped to iOS and Android via Capacitor. The phone in your pocket is the bedside device. A full responsive web admin runs on a desktop browser for practice administrators.
Q03 How many specialists are using it today?
The first formally recorded pilot specialist starts on 13 May 2026. The two clinical co-founders run their own rounds on aurii daily. Pilot capacity for the first cohort is small and deliberate (three to four specialists across complementary specialties).
Q04 What specialties does aurii fit?
Any AU private-hospital specialist with a ward-round cadence. The pilot cohort is being built across complementary specialties (medicine, surgical, procedural). The 16-module surface is specialty-agnostic by design; templates and signoff are per-doctor.
Q05 Does aurii integrate with my hospital EMR?
aurii reads inbound clinical correspondence via Medical Objects HL7 (where HPI-O credentialled) and manual upload. It is not a hospital EMR replacement. The patient master in aurii is the specialist-side record. Hospital-side EMR remains the system of record for the admission.
Q06 Can I use aurii without internet at the bedside?
Yes. The mobile apps queue writes locally and sync when the connection returns. Dictation buffers locally; the transcript lands when the network is back. Critical reads (patient master, last note, allergies) are cached for the active patient list.
CH 02 · PRICING + TRIAL
How money works.
Q01 What's in the 14-day trial?
Every Solo-tier feature is available in the trial; no card required on Day 1, capture at end of trial, cancel any time before then. ePrescribing requires a per-prescriber strong-auth onboarding (1 to 2 days). MBS submission runs through ECLIPSE / Tyro: sandbox during the trial, live once your practice certification clears.
Q02 How does pricing work?
Solo specialist: AUD $199 per month, 14-day trial with no card on Day 1. Hospital tenant: AUD $149 per active doctor per month, minimum 5 seats, NET 30. Anchor pricing. Final number set before pilot launch. Prices exclude GST.
Q03 Are there setup fees or per-feature charges?
No. The price is the price. ePrescribing, MBS billing, dictation, multi-recipient letters, audit, and aurii.ai (when active for your tenant) are all included in the monthly seat. Sub-processor pass-through (AssemblyAI minutes, SendGrid sends) is bundled at expected-volume; we will reach out before any tenant exceeds the bundle.
Q04 What happens to my data if I cancel?
It exports as a single encrypted archive (JSON + PDFs) before closure. After closure the live database row is deleted; the audit trail is retained for the AHPRA / state record-keeping window (7 years) and then destroyed. You receive the export within 7 days of cancellation.
Q05 Are there volume discounts for hospital tenants?
Yes, above 25 active seats. Procurement contact: hello@aurii.com.au with hospital name and seat estimate; we send a one-page pricing sheet with the discount tiers within one business day.
CH 03 · REGULATORY
TGA, AHPRA, MBS, and the rest of the alphabet.
Q01 When does aurii.ai turn on?
Module 16 (aurii.ai assistance) is gated by TGA Class IIa registration. Pre-registration the surface runs only against the validation cohort. Other tenants ship every other module from Day 1 and receive aurii.ai suggestions when registration completes. No re-install required.
Q02 What is the validation cohort?
The clinical evidence base for the TGA Class IIa registration. Pilot specialists who join the cohort run aurii.ai live across their workflow with explicit consent and structured feedback. Every suggestion is captured on the TGA evidence trail (hashed, no patient identifiers in the pack).
Q03 Is aurii ISO 13485 certified?
In flight. The quality management system scaffold is in place (apps/app, packages, processes). External audit + certification is sequenced ahead of TGA registration. We share the QMS scope with hospital procurement teams under NDA.
Q04 Does aurii handle MBS bulk-bill and gap fees?
Yes. MBS code search, bulk-bill flag, gap fee, out-of-pocket per item. ECLIPSE for hospital MBS, Tyro for clinic MBS. Provider-number routing is per-doctor per-location.
Q05 How does ePrescribing work?
Through the national gateway. Strong-prescriber-auth onboarding is per prescriber (1 to 2 days regulatory turnaround). Prescriptions queue locally and dispatch idempotently. PBS items, drug reconciliation on discharge, take-home script flow are wired.
Q06 Is the aurii.ai output checked by a clinician?
Always. Suggestions surface as accept / edit / dismiss with attribution. Confidence threshold is 0.4. Lower-confidence outputs do not surface. Below the validation cohort the Module 16 surface returns "cohort_blocked" rather than rendering anything.
CH 04 · SECURITY + PRIVACY
Where data lives, who can see it, and what is logged.
Q01 Where does my data live?
Microsoft Azure Australia East (Sydney) for production, Australia Southeast (Melbourne) for backups. Encryption at rest with customer-managed keys per data class via Azure Key Vault. Encryption in transit on every hop. Detailed posture on the /security and /trust pages.
Q02 Does any clinical data leave Australia?
Patient records, encounters, notes, letters, prescriptions, billing rows: never. Sub-processors for transcription (AssemblyAI) and inference (Anthropic) route via AU/EU paths; the relationship terms and DPAs are listed at /trust.
Q03 How is multi-tenancy enforced?
Postgres row-level security on every business table, FORCE ROW LEVEL SECURITY enabled. Every query runs through a withTenant() wrapper that sets the current_tenant session config. The application role lacks UPDATE / DELETE on audit_log. Cross-tenant scope guards are tested per surface.
Q04 Is there an audit trail?
Append-only, hash-chained, 7-year retention. Every state transition writes an audit row with before-hash and after-hash. The application role cannot UPDATE or DELETE audit rows; the constraint is at the Postgres role level. CSV export available to owners and admins.
Q05 How does MFA work?
Mandatory for every account. TOTP via authenticator app, biometric unlock on mobile (Face ID / Touch ID via Capacitor). Recovery codes generated at enrolment. Sessions are 12-hour with sliding-window refresh.
Q06 What happens if there is a security incident?
Documented incident response playbook. Affected tenants notified within 72 hours per APP 11 + the Notifiable Data Breaches scheme. Post-mortem published to /changelog with the timeline, root cause, and remediation.
CH 05 · OPERATIONS
Onboarding, support, and what to do when something breaks.
Q01 How fast is onboarding?
Sign up, install the iOS or Android app, complete the per-prescriber strong-auth handshake for ePrescribing, import your patient list, and you are live. Most specialists are in use within 30 minutes; ePrescribing onboarding adds 1 to 2 days of regulatory turnaround.
Q02 How do I get support?
During the pilot: Kane (founder, engineering) is reachable directly at kroberts@blackshard.com.au. Pilot specialists have a feedback line for the duration of the pilot window. Post-pilot: support@aurii.com.au with target response inside one business day for any tenant.
Q03 What if a Medical Objects message bounces?
The recipient row falls back to DKIM-signed email if the recipient has an address on file. If neither rail is available the letter is marked bounced and a recovery task lands in the Inbox. The doctor fixes the recipient and re-dispatches with one click.
Q04 What if Tyro or ECLIPSE is down?
Billing items capture locally. Submission queues until the gateway is back. The reconciliation page surfaces the queue. Daily secretary-summary email continues to render (for provider numbers locked to another PMS) regardless of gateway state.
Q05 Can my practice administrator see clinical content?
Role-gated. Admins see billing, scheduling, daily summary, audit, and tenant settings. Clinical record access is doctor-scoped. Read-only billing roles never see the chart. Roles are configurable per tenant.
Q06 Where is the public changelog?
At /changelog. Updated within one business day of each ship. Substantive entries only; minor fixes roll up into weekly summaries.
CH 06 · COMMERCIAL
Procurement, contracting, and the paper trail.
Q01 Do you have a Master Services Agreement?
Yes. Standard MSA + DPA available on request. legal@aurii.com.au with hospital name. We turn around the first response inside one business day.
Q02 Are sub-processors disclosed?
Yes, at /trust. Each sub-processor lists region, purpose, and contract status. Material changes notified to tenants 30 days in advance.
Q03 Can we run a security questionnaire?
Yes. security@aurii.com.au with the questionnaire attached. We complete inside three business days for any standard hospital IT security review (CIS, ISO 27001 frame, NIST CSF). Custom frameworks turn around in five.
Q04 Can we get a network diagram?
Yes, under NDA. The diagram covers the production data plane, key-vault topology, sub-processor egress, and incident-response paths. Distributed via secure link, not email.
Q05 Is aurii single-tenant or multi-tenant?
Multi-tenant by default with row-level isolation. Hospital tenants who require dedicated infrastructure (separate Postgres, separate key vault) are quoted on a single-tenant tier. Talk to hello@aurii.com.au for that path.
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